Play responsibly,
enjoy the fun
Gaming at dd99 is purely entertainment — we want every player to enjoy games in an aware, safe, and controlled way. Your protection is our priority.
dd99's commitment to responsible gaming
Online gaming should be a form of entertainment — not a source of stress or anxiety. dd99 believes that every player's awareness and self-control keeps their gaming experience enjoyable. That is why we have built several tools and policies into our platform to keep you safe.
Gambling or gaming is a leisure activity — it should not be seen as a source of income. dd99 always encourages you to spend only the amount you are comfortable losing. Setting limits on your enjoyment is the mark of a wise player.
Tools for your protection
Deposit Limit
Set a limit on how much money you can deposit per day, per week, or per month. Once set, this limit takes effect immediately, and a set waiting period applies before it can be increased.
Time-out
If you feel you need to pause for a while, temporarily close your account for anywhere from 24 hours to 6 weeks. During this time you will not be able to log in, and no bets or deposits will be possible.
Self-Exclusion
For long-term protection, you can exclude yourself. Activating self-exclusion suspends all activity on your account completely for a set period (6 months to 5 years).
Session Time Limit
Set a limit on how long you play in one sitting. Once the set time is up, dd99 will automatically alert you — this tool is very effective for keeping your sessions safe and controlled.
Gaming History Review
Log in to your account at any time to view your deposit, withdrawal, and betting history. Regularly reviewing your own activity is an important part of aware gaming.
24/7 Support
For any concerns about gaming, dd99's support team is always there for you. Speak directly in Bengali via live chat or email ([email protected]) — the specialist team will point you in the right direction.
Warning signs of a problem
If any of the signs below appear in your behaviour, stop and seek help. This is not a sign of weakness — it is a sign of awareness.
- You are spending more money than your budget allows and feeling regret afterward.
- You keep playing to recover money you have lost (chasing losses).
- You are hiding your gaming activity from family or friends.
- You feel restless or anxious when you are not playing.
- You are playing with borrowed money or by dipping into your savings.
- You are neglecting work, studies, or family responsibilities to spend time gaming.
- You have repeatedly tried to stop gaming but keep failing.
Set your limits — in a few easy steps
Log in to dd99
Access your account and go to the profile menu in the top right corner.
Open the "Responsible Gaming" settings
Within the account settings, select the "Responsible Gaming" option.
Choose the limit or tool you want
Deposit limit, session limit, time-out, or self-exclusion — choose what you need and set the amount or duration.
Confirm
Save your selection. Limit reductions or self-exclusion take effect immediately. A set waiting period applies for limit increases.
Contact support if you need help
If you cannot configure the settings yourself or want to know more, contact dd99 support via live chat or email — you will get help straight away.
Protection for minors
dd99 strictly follows a 21+ age policy. Age verification is completed during account registration, and additional documentation may be requested in cases of doubt.
If there are minors in your household, keep your device and account details secure. Use parental control software and never share your password.
Need help?
dd99 Support Team
Contact us for any concerns related to gaming. We provide service in Bengali and English, 24/7.
Live chat and email — always available
Frequently Asked Questions
Play safely,
enjoy the fun
Before you start gaming at dd99, set your limits and enjoy the entertainment responsibly.
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