dd99 Privacy Policy

2 Purpose of Data Use

dd99 uses collected information for the following purposes:

2.1 Service Delivery

• Creating and managing accounts
• Processing deposits and withdrawals
• Applying bonuses and promotions
• Providing customer support

2.2 Security & Compliance

• Preventing fraud and money laundering
• Verifying user identity
• Age verification — ensuring access only for users aged 21+
• Complying with applicable laws and regulations

2.3 Platform Improvement

• Analysing and improving user experience
• Delivering relevant offers and promotions
• Identifying and resolving technical issues

3 Data Storage & Security

3.1 Retention Period

Your data is retained while your account is active and, after account closure, for a period required by legal obligations. Financial transaction records are generally kept for an extended period, as they may be needed for audits and dispute resolution.

3.2 Security Measures

dd99 applies the following technical measures to protect your information:

• SSL/TLS Encryption: All data transmission between the website and servers is encrypted
• Data Encryption: Sensitive information stored on servers is kept in an encrypted state
• Firewall & Anti-Virus: Active security measures to prevent cyber attacks
• Access Control: Only authorised staff can access the information they need
• Regular Security Audits: Periodic reviews to identify potential vulnerabilities

4 Sharing Information with Third Parties

dd99 may share information with third parties in the following limited circumstances:

4.1 Payment Processors

The minimum information required to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. These organisations are governed by their own privacy policies.

4.2 Law Enforcement Agencies

Information may be disclosed based on court orders, legal summons, or valid requests from government authorities. Such disclosures are always made within the framework of applicable law.

4.3 Technology Service Providers

Some technical services required to operate the platform (such as hosting and analytics) are provided by third parties. These organisations operate under dd99's instructions and may not use the information independently.

5 Cookies Policy

Cookies and similar tracking technologies are used on the dd99 website. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Maintaining login sessions and ensuring security — these cannot be disabled
• Functional Cookies: Remembering your preferences and settings
• Analytics Cookies: Analysing user behaviour to improve the platform

5.2 Cookie Control

You can control or delete cookies from your browser settings. Please note that disabling cookies may limit some features of the website.

6 User Rights

As a dd99 user, you have the following rights:

6.1 Right to Access

You can find out what information dd99 stores about you and how it is being used. To make such a request, contact the support team.

6.2 Right to Rectification

If any stored information about you is incorrect, you can request a correction. This can be done through account settings or via support.

6.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may be retained for a set period to meet legal obligations.

6.4 Right to Object to Processing

You can object to the processing of your information for specific purposes, particularly in the case of marketing communications.

7 Protection of Minors

dd99 is a platform intended strictly for adults. Registration or use of the platform by anyone under the age of 21 is strictly prohibited.

We do not knowingly collect any information from minors. If we are informed of an account belonging to a minor, we will immediately close that account and delete the associated information.

A note to parents — please use parental control software to prevent your children from accessing this platform.

8 International Data Transfers

To provide its services, dd99 may process or store some data on servers outside Bangladesh. In the case of such transfers, we ensure that the receiving party follows appropriate data protection practices.

We only work with service providers who comply with industry-standard security benchmarks and are committed to protecting the privacy of user data.

9 Policy Changes

dd99 reserves the right to change this Privacy Policy at any time. If any significant changes are made, we will notify you in the following ways:

• By publishing a notice on the website
• By sending a message to your registered email address
• Via a pop-up notification when you log in to your account

Continuing to use the platform after a revised policy is published will be considered as your acceptance of the updated policy. We therefore recommend checking this page regularly.

10 Responsible Gaming & Data

dd99 places the highest importance on responsible gaming. To support this, we use information about your gaming behaviour to:

• Identify unusual or problematic gaming patterns
• Honour self-exclusion requests
• Provide limit-setting features

For more information on responsible gaming, visit our Responsible Gaming page.